Customer Service People

I just want to thank all the customer service people out there who:

• Smile.
• Look me in the eye.
• Respond.
• Respond kindly.
• Ask intelligent questions.
• Are dedicated to finding a solution.
• Know that I (the customer) am not always right, but still treat me politely.
• Are friendly.
• Respond to my child when he speaks to them. 
• Cast their cares upon the Lord instead of taking out their anger on me.
• Actually enjoy serving.
• Communicate in complete sentences what they are doing, instead of just mumbling "Hold on."
• Don't walk away while I am talking to them.
• Say "please" and "thank you."
• Say "ma'am" and "sir."
• Lead me to a product instead of waving their finger in a general direction and saying "somewhere around those aisles over there, I think."
• Don't pretend to ignore me and run away when I am obviously coming to ask for help.
• After helping me, ask "Is there anything else I can help you with?"
• Apologize for their mistakes. Without making excuses.
• Apologize for their company's mistakes.
• Apologize when I have had to wait for service.
• Apologize for not carrying the product or service I need.
• Apologize when they are unable to help me for any reason.

Decent customer service is so rare nowadays. It's downright disgusting. I don't know if it's Big Corporate taking over the world, or technology replacing face-to-face communication, or your mama just didn't love you right. Or maybe you were just never taught.

In any case, thanks to those few servant-hearted people out there who still believe customers matter.